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"Unwelcome systems "

About: Dr. J Barrell & Partners

From being a welcoming surgery if you’re ill Upton surgery has become inaccessible if you have a normal life to fit in but also need medical care. I tried to make an appointment today for my son but as the response said they’d be in touch within 2 days I let him go out after a few hours of waiting, but then I was called in for an appointment immediately. It seems you need to stay at home all day and not go to work if you’re needing an appointment. Really horrible and impersonal service especially if struggling with anxiety. If you get to see as doctor then they are amazing- just hard to reach now

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Response from Dr. J Barrell & Partners 11 months ago
Dr. J Barrell & Partners
Submitted on 21/08/2024 at 16:09
Published on nhs.uk at 16:10


I'm sorry to hear about your experience with the surgery. It's important for patients to feel heard and valued in their healthcare experience. Please can you email uptonsurgery@nhs.net with a convenient time and a best number to discuss your issues raised.

Many thanks,

Upton Surgery

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