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Poor patient admission

Posted By wheezystill

"Poor patient admission"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Intensive Care Unit (ICU) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Husband brought in by ambulance, very poorly,  very high blood pressure, vomiting for 10 hours, in excruciating pain, diabetic, yet the excellent paramedics had to kick off to get him into A&E after they were told he'd need to wait his turn.

Thank god they did as he ended up being critical, on a ventillator in Intensive Care. The nurse in charge also openly spoke to a Dr in a very rude and condescending manner which we overheard. 

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 10 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 26/08/2024 at 15:47
Published on Care Opinion at 15:47

picture of Alan Martin

Dear Wheezystill,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your husband, I hope that he is feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your husbands name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 10 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 02/09/2024 at 05:57
Published on Care Opinion at 05:57

picture of Karen Hughes

Dear Wheezystill,

thank you for taking the time to submit a care opinion, I am sorry to read about the issues that you experienced, and I would like to apologise for the experience you have described, as this is not the experience we aim to provide for patients in our care.

Feedback is vital to help us learn and improve, if you would like to email me direct to - karen.hughes@ggc.scot.nhs.uk, with your name and date of attendance, I will look in to this further.

Please accept my sincere apologies, I hope you are feeling much better now.

with kind regards,

Karen

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