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Went above and beyond

Posted By Elizabethbx24

"Went above and beyond"

About: Royal Hospital for Children (Glasgow) / Imaging (Xrays and Scans)

(as a service user),

Miss Coulson the admin person who organises paediatric MRI went above and beyond to make sure my daughter could have her MRI as quickly as possible.  We live on a Scottish Island so it is more complicated to arrange to attend such Investigations, but as this was urgent she helped beyond belief to get this to happen quickly and at the easiest time for us.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/08/2024 at 09:29
Published on Care Opinion at 09:29

picture of Kevin Torbet

Dear Elizabethbx24

Thank you very much for sharing your experience and for highlighting the exceptional support provided by Miss Coulson. We are thrilled to hear that she was able to assist in arranging your daughter’s paediatric MRI so efficiently, especially given the additional challenges of living on a Scottish Island.

Miss Coulson’s commitment to going above and beyond to ensure that your daughter received the care she needed, at a time that worked best for your family, is truly commendable. We will make sure that your appreciation is passed on to her, as it is stories like yours that inspire our staff to continue delivering outstanding care.

We understand how important it is for patients and their families to feel supported during times like these, and we’re glad Miss Coulson was there to help.

Kind regards

Kevin

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