Text size

Theme

Language

"Exemplary care"

About: Royal Cornwall Hospital (Treliske)

This place is too small to convey my gratitude to everyone at the hospital. My recent surgery was made easier by the very high standard of care received in the enhanced post operative care unit and the Planned care , Unit Every member of staff is dedicated to their job and does it to a very high standard I cannot praise them enough. I’m sure my recovery is going to be much quicker due to the care I had, even the food contrary to popular opinion was of a very high standard and a great selection. Pain management was excellent and the fact that I only ever had to buzz once for the nurse while I was there testifies to the very high level of care nothing was too much trouble for anyone whether it was the surgeon or the tea lady.

I never once felt sad or lonely or upset while I was there my recovery was the first thing that they considered my dignity was preserved and we even had a few laughs.

Cleanliness on the wards and the bathrooms was excellent. Nothing too much trouble for anyone even when I needed a pen everyone had a smile on their face which made life much more pleasant. I’m very grateful to the NHS and Treliske hospital in particular.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 10 months ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 28/08/2024 at 11:45
Published on Care Opinion at 11:45


picture of Jess Saunders

Dear Anonymous,

Thank you for taking the time to share your story with us. It is lovely to read about your experience on the Planned Care Unit where you received a very high standard of care from happy, dedicated staff. This is the experience we want all of our patients to have while at the Royal Cornwall Hospital. I am responding to you as a member of the Patient Engagement team here at RCHT, but I will ensure your feedback reaches the teams you have mentioned above - I am sure they will be happy to learn about your time on the ward.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k