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"Won't be so worried next time"

About: Aberdeen Royal Infirmary / Endoscopy

(as the patient),

I was really apprehensive about my endoscopy appointment and when I arrived at the hospital and found the very small waiting room, extremely busy, it would have been so easy just to turn around and walk away. But I didn't. After being greeted by the cheerful receptionist, I took a seat expecting a long wait but after only a few minutes, I was seen by a lovely male nurse. He asked me all the usual questions and explained the procedure to me, we even had a chat about his elderly Springer spaniel. I was asked to go back to the waiting room and wait to be called. After a 5-minute wait I was taken through for the procedure by the consultant and met the two wonderful nurses who would be looking after me. I won't say it was a pleasant procedure, but I was put at ease by the consultant and nurses. Can't thank them enough. Won't be so worried next time.

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Responses

Response from Sumy Sunny, Senior Charge Nurse, Medicine and Unscheduled Care, NHS Grampian 8 months ago
Sumy Sunny
Senior Charge Nurse, Medicine and Unscheduled Care,
NHS Grampian
Submitted on 20/08/2024 at 15:25
Published on Care Opinion at 16:42


picture of Sumy Sunny

Dear Hurt lady,

Many thanks for taking the time to write such a positive review of your experience. It is heartwarming to hear of such a positive experience. I shall pass your kind words on to the the team.

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Response from Karen Donald, Assistant Support Manager, Medicine and Unscheduled Care, NHS Grampian 8 months ago
Karen Donald
Assistant Support Manager, Medicine and Unscheduled Care,
NHS Grampian
Submitted on 20/08/2024 at 17:08
Published on Care Opinion on 21/08/2024 at 08:32


Good afternoon,

I wanted to thank you for taking the time to share your lovely feed back with us.

I am so pleased to hear that your recent experience at Aberdeen Royal Infirmary and the Endoscopy department was a pleasant one under the circumstances and that our staff helped put you at ease and took such good care of you.

I will be sure to share this with the team who I am certain will be over the moon to read about your experience.

Many thanks again

Karen

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