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"I felt dismissed"

About: The Ulster Hospital / Emergency Department

(as the patient),

After battling with severe abdominal pain for over 4 hours at home I finally gave in and went up to the Ulster Hospital A&E dept.

Upon arrival at roughly 01:45-02:00am I immediately notice how jam packed the A&E dept was. I want you to keep in mind I have an ongoing condition of prominent matted bowel loops, a mechanical obstruction somewhere along my bowel.

I waited for over 8 and half hours to be seen and within this time I asked 3 different nurses for something for pain, they never got me anything. It was when the day staff came on and I asked a sister-in-charge and within 5 minutes they were able to get me something for the horrific pain I was suffering from.

Like I said 8 and a half hours passed and I was finally seen by a consultant. Keep in mind I’m in severe pain. Well… No  sooner do I go into the cubicle to where this consultant wanted me to go, that the whole 5 minutes I’m in with them they palpated my stomach a couple times, sat at their desk, dismissed other doctors' findings. They told me it’s something I’ve never been told before, I tell them I have letters at home telling me what my pain is. The consultant told me they didn't believe that to be the case. 

And that’s it -  5 to 7 minutes spent with this consultant  and still in horrendous pain. The consultant went over to the door, opened it and made  a motion with their hand/arm telling me to leave. Like I said I waited 8 and half hours in A&E just for a consultant to dismiss everything that’s on computer from previous findings of doctors and what I mentioned in a time span of 5-7 minutes, to then be ushered out the door the same way I came to the hospital. Why on earth did they treat me this way and be so adamant that they were right and everyone else was wrong?

I have been in terrible health from then and on top of that , mentally I’m struggling because of the way that consultant treated me in the hospital and sent me out of the cubicle exactly how I entered the A&E dept 8 and half hours previous.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 9 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 23/08/2024 at 14:20
Published on Care Opinion at 14:20


Hi TroubledTimes44

Thank you for taking the time to tell us of your experience when you attended the Emergency Department,. I am sorry to hear you felt dismissed and your concerns not listened to. If you wish to make a formal complaint please get in touch with the complaints department in the Trust and we can fully investigate your assessment and provide you with answers.

Emergency Departments are under extreme pressure at all times and especially overnight when there are less staff on shift, although we have significantly increased our staffing the demand for our service continues to increase. Unfortunately it does often mean longer waits for patients than we would aim for.

Kind regards

Jenny

Lead Nurse ED

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Update posted by TroubledTimes44 (the patient)

I appreciate your response to my story. I also appreciate the difficulties Emergency departments are facing on a daily occurrence. In response to the suggestion about making a formal complaint - I didn’t want to go down that route for the exact reasons you stated with A&E depts being under so much pressure.

I have nothing but the utmost respect for each and every person who works within any hospital. As far as the waiting time, I mentioned that because the amount of time I waited only to be ushered out the door after a consultation no longer than 5-7 minutes long. Also like I mentioned I battled with the pain at home for around 4 hours with my own pain medication. To then go to an emergency department and ask 3 different staff members for pain relief, and not 1 of them got me anything whilst being in agony, I found very shocking.

It was only the sister that seen me after shift change and how bad the pain was I was suffering from, that Sister in charge didn’t hesitate and got me pain medication within 5 minutes to try and help me until I seen the Doctor.

And again like I said, the doctor gave me no additional pain medication, no scans, no tests even though I was in severe horrific pain with very visible distension of my abdomen where I was getting the pain.

Update posted by TroubledTimes44 (the patient)

Just over a month since I last posted on my situation at the Ulster Hospital. And it’s appropriate I write this now as I’ve been in a lot of pain throughout the day ( At this point people probably are saying, “Then go to A+E”).

After my last visit to A+E in reference to this post you can see my experience was horrendous. Horrendous to the point I don’t want to put myself through that again with 3 different Nurses refusing to give me anything for pain and a Senior Doctor giving me all of 5-7 minutes of his time before being ushered out the door. I know I know, people say, if you’re bad enough you’d go to the A+E department. When you suffer from anxiety/ panic attacks and you’re suffering from horrific pain on top of that along with very visible distension of the stomach, it’s not that easy of a decision. Especially after the last time I was at the Ulster Hospital.

I had a similar experience years ago when I was younger. Telling me I had trapped wind, that it’s constipation, it’s an ulcer etc etc … I went back and forth for 2 years until a Consultant finally took the time to talk to me, examine me, run a few tests. Turned out after this Doctors compassion and understanding and patience that I had a twisted bowel (Volvulos).

I in no way want to go through that again and would like my current situation sorted before it gets even worse to the point were my bowel has fully twisted again.

What do I do? Continue to be house bound and deal with the pain at home with an average of being in pain between 8-10 hours a day (can be an hour here, then for 2 hours or sometimes it can be just 30-45 minutes). Or go to a Hospital where I was treated very poorly and sent home the same way I arrived - in horrible pain.

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 8 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 01/10/2024 at 09:25
Published on Care Opinion at 09:25


picture of Conor Campbell

Dear TroubledTimes44

My name is Conor Campbell. I am Senior Manager, Assurance and Improvement with responsibility to address service user stories as told through Care Opinion. Your message has just flagged up on the system.

Thank you for sharing your previous and current experience with us.

I am very sorry that you are in pain and requiring attention. I am also very sorry that you have had a previous difficult experience.

Please contact me on 07485593364 to share your details and I will liaise with Emergency Department regarding your current needs. Please go ahead to Emergency Department without delay for their help with your position today.

Additionally, and should you wish to do so, I will have a personal level review of your previous attendance and suitable communication made to you.

Again, I apologise for what could have been better before now and urge you to seek help.

Best wishes

Conor 07485593364

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