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Run down and slow

Story from nhs.uk

"Run down and slow"

About: Royal United Hospital

The a&e waiting area is extremely run down and out of date with not enough seats. Why are the screens still up? Taking up seating space. There was ques out the door. Clearly not enough staff. Very poorly run and managed

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Responses

Response from Royal United Hospital 10 months ago
Royal United Hospital

Submitted on 19/08/2024 at 06:46
Published on nhs.uk at 06:47

Thank you for your honest comment. I am sorry to read that you were unhappy with your experience in our Emergency Department. Our goal is always to provide the most appropriate care to our patients. Please contact our Patient Support and Complaints Team if you would like to discuss any aspect of your care further.

01225 825656 / ruh-tr.PSCT@nhs.net

With best wishes

The Patient Experience Team.

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