"Horrible staff"

I would like to start by saying I had a really good experience with the doctor he was very attentive. However the receptionist staff were very rude and lack hospitality and communication skills. I was asking questions about checking in as I had previously called 111 and I was met with passive aggressive attitude and a rude response. They did not answer my question but attacked me with their words. After I saw the doctor I asked where the closest pharmacy is and they told me to google it ? And were very dismissive. I am not happy about this. maybe you should employ people who actually enjoy their jobs and want to help people.