"Needs to be better organised. "

I appreciate the strain on the NHS and nobody expects to go to a&e to be in and out within an hour. I fully prepared myself to spend a good 5 or 6 hours there, but 9 hours between entering and leaving is excessive. I was told multiple different things - first doctor saying i had an infection, then hours later being told by another doctor that there was no infection. When questioned she checked and said oh yes there is and said I’d have to come back the next day for antibiotics and would be in the pharmacy. Coming back the next day there was nothing in the pharmacy for me, and I was sent to so many different places to chase up my own prescription, just to be told yet another hours wait. Like I said I appreciate the strain and don’t expect to be seen instantly, but patients should not be having to chase their own prescriptions and pass on information between doctors- this needs to be better communicated. On top of this the state of the a&e department was shocking in comparison to what I have seen before. The lady at the registration desk had her bare foot up on the side rubbing sanitiser between her toes with her hand. The toilets were clogged, there was rubbish all over the floor and there was a pad on the floor by the water machine that was still there 6 hours later. No cleaners to be seen for hours, which for a hospital is appalling. Overall there just needs to be more organisation- the wait is expected but not 9 hours with minimal communication wondering if you have been forgotten about.