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"Extraordinary care and expert advice"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

The much maligned NHS is a godsend. I visited the New Victoria Minor Injuries Unit. Although there was a slight wait (nothing major), the waiting area and reception were absolutely spotless, this didn't prepare me for the extraordinary care and expert advice I received. 

I forgot to take the names of the professionals who looked after me, but they were very professional and thorough, and had the loveliest smile and personality you will ever encounter. 

My main point however is how uber clean the entire treatment areas were. When I say spotless I mean like a new pin. These hardworking professionals obviously make time during what is undoubtedly a very busy environment to keep the place as though it was opened yesterday.

Sincere thanks for all your efforts.🙏

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 10 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 22/08/2024 at 04:24
Published on Care Opinion at 04:24


picture of Karen Hughes

Dear 7 seater Peter,

thank you for taking the time to submit such a complimentary care opinion, I am delighted you found the minor injury unit to be clean and spotless, the team work tirelessly to maintain their Gold standard of cleanliness and will be so appreciative you recognised it during your visit, and you also found your care extraordinary and that everyone was professional and thorough. Thank you.

I hope this finds you well.

with kind regards,

Karen

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