"Bad Services"

About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ

Posted via nhs.uk 9 months ago

Wife came with vaginal bleeding at 9 in the night could not be seen untill 12,reason for delay was told we are down with one Doctor.Staff Rude and lazy extremly bad experience, very Rubbish services.

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Russells Hall Hospital

Submitted on 16/08/2024 at 09:23

Published on nhs.uk at 09:23

Dear Muhammad,
Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.
We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited.
If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff.
Patient Experience Team

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