"Organisation and responses"

I've had an awful and very stressful experience. The organisation and responses from Dermatology to Amersham Hospital has been appalling. I was only given 28 daily tablets to last me until my next appointment. This does not last until the the monthly check-up offered to me. I require 12 tablets to take me until my next appointment. Firstly, frustrating as I will have to pay 2 prescription costs if I'm able to get them at all.

I have called Dermatology on five occasions. At one point I was on the phone for an hour and a half and no one picked up. I called at different times of day. I managed to get someone to call me back, who said the person who deals with these things is on holiday but they will try and help. I got a call back advising they couldn't help and I needed to speak to the Dermatology Secretaries. I explained that I had tried getting through to them and couldn't.

I then emailed them and got no response. I called the line and couldn't get through again. I called PALS who weren't available and left a message. I also emailed them for help. I called multiple numbers who didn't pick up or couldn't help. I called 111 who couldn't help as it's not a GP prescription. I called reception who couldn't help, and couldnt leave a message for the secretary as the Dermatologist Consultant didn't have one listed, and complaints who didn't answer. 

I now only have 2 tablets left. If the prescription isn't processed by Wycombe hospital tomorrow before 5pm I will run out of my prescription. 

I have no other choice but to take a day's annual leave from work and physically go to Amersham Hospital where they can't ignore me. 

I'm really not impressed. I know the NHS is strained but this feels like negligence.