"Annual Reviews"

My wife and I have recently received a text asking us to contact the surgery for an annual review. On attempting to organise our respective appointments using the link supplied on the text for the 7 days it was live we were constantly advised that there were no dates available. On visiting the Ravenshead surgery to try and sort out an appointment on a face to face basis we were advised there were no current appointments available, except on two occasions when we were away, and that they couldn't advise when any other appointments would be available as they were waiting for the "nurses diaries". I would therefore ask why these requests are being sent out to people when there are no, or very limited slots, available? It looks like the left hand doesn't know what the right hand is doing and, no doubt for many, creates a very annoying situation. Your comments would be appreciated. Thank you.