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"Always made me feel listened to"

About: University Hospital Wishaw / Emergency Department

(as the patient),

I had a sports related ankle injury so I attended Wishaw A&E. The receptionist was nice and friendly and I was seen by a Dr called Heather who was a consultant. The whole place looked so busy but Dr Heather always made me feel listened to and she was very kind.

She arranged for me to get an x-ray which was done by some very nice radiographers whose names I unfortunately cannot remember.

After it had been checked I was sent home and followed up in the following few days.

I was very nervous going into the hospital as it is quite an intimidating environment but I wanted to say how appreciative I was to every member of staff, and to Dr Heather in particular, despite the clear pressures they were under.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 9 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 22/08/2024 at 00:25
Published on Care Opinion at 00:25


picture of Jennifer Montgomery

Dear Mr Sore Ankle,

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department.

I am sorry to hear of your sports injury which caused you to seek help from us. I am glad that Dr Heather and our receptionist were warm and friendly and that you had such excellent care from when you arrived. It makes such a difference to how you are feeling when you receive compassionate care.

I look forward to passing on your kind words to Dr Heather and the whole team who I am sure will be delighted to hear your feedback and will get a real boost from it.

I hope you are recovering well.

Kind Regards,

Jenni

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