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"Always made me feel listened to"

About: University Hospital Wishaw / Emergency Department

(as the patient),

I had a sports related ankle injury so I attended Wishaw A&E. The receptionist was nice and friendly and I was seen by a Dr called Heather who was a consultant. The whole place looked so busy but Dr Heather always made me feel listened to and she was very kind.

She arranged for me to get an x-ray which was done by some very nice radiographers whose names I unfortunately cannot remember.

After it had been checked I was sent home and followed up in the following few days.

I was very nervous going into the hospital as it is quite an intimidating environment but I wanted to say how appreciative I was to every member of staff, and to Dr Heather in particular, despite the clear pressures they were under.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 22/08/2024 at 00:25
Published on Care Opinion at 00:25


picture of Jennifer Montgomery

Dear Mr Sore Ankle,

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department.

I am sorry to hear of your sports injury which caused you to seek help from us. I am glad that Dr Heather and our receptionist were warm and friendly and that you had such excellent care from when you arrived. It makes such a difference to how you are feeling when you receive compassionate care.

I look forward to passing on your kind words to Dr Heather and the whole team who I am sure will be delighted to hear your feedback and will get a real boost from it.

I hope you are recovering well.

Kind Regards,

Jenni

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