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"Disrespectful attitude"

About: Leicester General Hospital / Neurology

(as the patient),

I recently attended my Neurology appointment  at Leicester General Hospital. I checked in and took a seat and waited, sitting opposite the desk, and overheard the staff discussing quite concerning things. It ranged from complaining about other members of staff, to perhaps the most worrying, patients in the waiting room. 

A male staff member asked two female members of staff if they had seen a show called Little Britain because the gentlemen (who was in a wheelchair) to my left looked like one of the characters from the show. This led to the them looking over the raised desk at the patient and agreeing in this humour; and I am sure if I could hear their comments about this gentleman, then surely so could he. 

It's incredibly disrespectful, rude and plain vile that patients who are attending these appointments for the betterment of their health are subjected to this behaviour. I am bitterly disappointed because we advocate that staff in the NHS are to be treated with respect, and yet surely this should go both ways - patients also deserve respect. 

I know the comments weren't directed to me personally, but I do feel it's important that this behaviour is called out because it's not professional so I did report this and fed this back in my patient survey. If it made me uncomfortable, angry and upset, I can only empathise with what that man must have felt. I really wish they'd have done better.  

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Responses

Response from Communications Team, University Hospitals of Leicester NHS Trust 9 months ago
Communications Team
University Hospitals of Leicester NHS Trust
Submitted on 19/08/2024 at 15:54
Published on Care Opinion at 15:54


picture of Communications Team

Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you.

You can contact PALS using any of the following methods:

Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Email: pals@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here:

Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk)

Kind regards,

The Communications Team

Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Runewick17 (the patient)

I raised this with the PALs service, and through my patient surveys and with the consultant.

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