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terrible service

Story from nhs.uk

"terrible service"

About: Royal Stoke University Hospital

my son get metal shard in his eye a&e great told go emergency eye clinic they tried make an appointment but no answer so he came home to call from 14 30 that day until 10 45 now the next day and still no one has answered the phone it just rings out.emergency eye clinic well that's a joke

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Responses

Response from Royal Stoke University Hospital 8 months ago
Royal Stoke University Hospital

Submitted on 16/10/2024 at 08:14
Published on nhs.uk at 08:14

Dear Anonymous,

Thank you for taking the time to comment on your son's experience at our Trust, although I am sincerely sorry to read of how poor it was. I will ensure your feedback is shared with our Ophthalmology team for their information and learning.

Best wishes

Rebecca Pilling

Head of Patient Experience.

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