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"A&E admission"

About: University Hospital Hairmyres / Emergency Department

(as a service user),

After ongoing issues with my gallbladder I reached breaking point and had to attend A&E on two occasions with significant pain/fainting/vomiting. Hairmyers was significantly busy with lots of patients, some under the influence and being disruptive etc so not easy waiting and trying to be calm but staff handled it professionally and I felt really bad for both staff and genuine patients who have to tolerate those causing unnecessary stress on a system and society in general.

I was taken through to triage within an hour and a half, I was really looked after and given anti sickness, pain relief and thorough assessment and care by Scott, Rachel, Abi, Magdalena, they are a credit to the dept. I was then admitted to ward 4 and the care and compassion I received were exemplary. Thank you so much to Barbara, Kelly and Chelsea and Mr Denley, Dr Dowie who kept me informed and really well cared for. I felt safe and reassured during such a frightening and painful time, I was missing my young family and needed their help which I got in abundance. I was then moved to ward 7, thank you to Mr Mughal, csw Aileen and Nurse Donna. I got home to rest and await my surgery. All staff are a credit to the NHS and work under ridiculous pressure but still give 100% to their patients. I cannot praise them enough. The knowledge, skill, care and compassion is world class. Thank you.
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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 15 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 20/08/2024 at 00:14
Published on Care Opinion at 00:14


picture of Jennifer Montgomery

Dear MillieM,

Thank you for sharing your experience of University Hospital Hairmyres, Emergency Department.

I am so pleased to hear of the wonderful care you received throughout your journey with us. It must have been so reassuring to have such knowledgeable and compassionate staff looking after you on both occasions and within the emergency department and then in ward 7. I am so glad that you were quickly triaged and treated.

I look forward to passing your kind words onto the whole team, but especially those you have mentioned. It will give them all a real boost.

I hope you are feeling better now.

Kind Regards,

Jenni

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