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A&E experience

Posted By Sarah…..

"A&E experience"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a relative),

We’ve been here for over 5.5 hours. Still not been seen, my partner is in incredible pain. The staff on reception have been extremely rude.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 16/08/2024 at 11:07
Published on Care Opinion at 11:07

picture of Lisa Townsend

Dear Sarah...

I am sorry to hear that you are in A&E and there is a delay to being seen. Whilst the staff are usually quick to respond to Care Opinion feedback they also have clinical duties so may not see this immediately.

If you are still in the department and unhappy with any aspect of your treatment, please can I ask you to raise this with a member of the senior team on duty.

Kind regards

Lisa

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