My son had a hip replacement surgery and was an inpatient in ward 220. It was a long and complicated journey to discharge for both him and the staff but we are eternally grateful for their empathy and compassion throughout this difficult and trying time. He was treated by most with respect and dignity.
He required a subsequent admission via ward 205 where the standards of care fell short in many ways… one of which was discharge planning. Thankfully, Wendy (Ortho services Manager), Michelle (Navigator) and Kathryn (social worker) worked tirelessly to provide help, advice and support to us. Their persistence in chasing care package and other issues proved invaluable even though it was not in their remit.
We as a family are so grateful for all their assistance and time and for treating our son with dignity and compassion whilst remaining non- judgemental throughout.
We are also very grateful to Mr Patton, Orthopaedic Surgeon, and Dr De Beaux Anaethetist for their care and expertise both before and after surgery.
The individuals we met throughout this very traumatic time had one obvious trait often now lacking in NHS.. they genuinely cared. They treated my son as a human being and didn’t judge him …and for this I will be eternally grateful . Please convey our thanks to all involved.
"They genuinely cared"
About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics Royal Infirmary of Edinburgh at Little France Trauma and Orthopaedics EH16 4SA
Posted by Meandmesh (as ),
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