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"Great Practice "

About: Yardley Wood Health Centre

I have been suffering with my mental wellbeing of late and was even anxious about making an appointment! I do struggle with the process of booking appointments on-line however booking my appointment was easy and I was then contacted a few hours later and managed to get an appointment on that actual day. I arrived at the surgery and sat in the waiting room no longer than 5 minutes and after chatting with the Dr who was extremely understanding and kind left feeling better with the information and medication that had been prescribed to me. Thank you.

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Response from Yardley Wood Health Centre 10 months ago
Yardley Wood Health Centre
Submitted on 13/08/2024 at 17:14
Published on nhs.uk at 17:14


Dear Anonymous,

Thank you for the 5 star rating and review. I am sorry to hear you have been struggling with your mental health; however so pleased to hear you managed to use our online system and were happy with your appointment experience. The system can appear daunting for a new user, however we have received really positive feedback from our patients regarding the ease of use of the platform - we deliberately chose an easy to use system for our patients; so we love it when we hear feedback like yours! Please remember we are here to support you; so whenever you need us, do not hesitate to get back in touch.

Kind Regards

Sophia

Practice Manager

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