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Made me feel so relaxed and at ease

Posted By denise17

"Made me feel so relaxed and at ease"

About: New Stobhill Hospital / Pre-Operative Assessment clinic

(as the patient),

I recently had my pre-op with health care support worker Kellyanne. She was amazing, made me feel so relaxed and at ease, she is a credit to the department and gave me so much info about my operation and made me feel better. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 14 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/08/2024 at 10:36
Published on Care Opinion at 10:36

picture of Kevin Torbet

Dear denise17

Thank you for taking the time to share your experience with us. We are delighted to hear that your pre-op appointment with Kellyanne was so positive. It’s wonderful to know that she made you feel relaxed and well informed ahead of your operation.

We are proud of the compassionate care our team strives to provide, and your kind words will mean a great deal to Kellyanne and the department. Knowing that she made a difference in helping you feel at ease is truly rewarding.

Your feedback will be shared with Kellyanne, who I'm sure will be touched to hear your appreciation.

Kind regards

Kevin

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