"The staff were fantastic"

Feedback is something you should offer promptly so I should apologise at the start for how late this feedback is.

I went to the Royal Infirmary with concerns about possible heart issues. It was a scary situation.

A&E must be one of the most stressful places in the world - as a patient it was stressful so I can only imagine how much more stressful it must be for the staff who work there.

The staff were - all of them from the lady at reception to the nurses and doctor I spoke to - fantastic.

The nurses and other staff were clearly already extremely busy when we got there but did all they could to explain what was happening and what I could expect. They were friendly and professional and helped calm me down - something I can't stress the benefits of enough.

Gerry, the nurse in the room I was waiting in, was great at this and helped while I waiting nervously to see the doctor that day.

I had multiple tests and checks (including a CT scan). The scanning guys were great - everything was clearly explained and they were friendly and we even managed to have a chat while they were getting set up.

The doctor I spoke to - Dr. Adeagba - was absolutely 1st rate. She was a quietly spoken but friendly person. She took me through what was happening, listened to me and kept me calm.

When the scan didn't pick up a concern for my heart but did register another issue which required a 2nd scan she kept it all in perspective for me and explained the next steps which led to an MRI later.

Happily no further action was required and I wish I had sent this feedback on sooner.

As it is I lost the details including the names of the staff I spoke to and when I found them again I wanted to send this on immediately (& apologies again at delay)

Thanks you to all staff involved - you're doing a fab job and I really appreciate you all.