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I felt it was pointless

Posted By velatg39

"I felt it was pointless"

About: Ayrshire Central Hospital / Gastroenterology

(as the patient),

Not happy with the consultant at all. The hospital is quite a long way for me and my daughter drove me there. Waste of time, the consultant never asked me any questions, spoke so quietly that I could not hear and addressed and spoke to my daughter rather than me – I might have well not been there!

Didn’t achieve anything – this could all have been done my Doctor or at a more local clinic. Pointless and waste of time!

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 9 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 17/09/2024 at 14:26
Published on Care Opinion at 14:26

picture of Pamela Gibson

Dear velatg39

With apologies for the delay in responding to your feedback, I would like to thank you for taking the time to share your recent experience of the Gastroenterology Clinic at Ayrshire Central Hospital with us via Care Opinion.

I am very sorry to read about the situation you have described. Please be assured that this is not the person centred care that we strived to provide. Whilst we always aim to provide care that is safe, caring and respectful, we do recognise that sometimes we get it wrong. When we do, we are committed to learning and improving. Hearing experiences, good and bad, directly from our patients or their relatives is one of the best ways for us to capture this valuable feedback.

Unfortunately, it is difficult for us to look into specific concerns raised as Care Opinion is completely anonymous. However, I have passed your feedback to the Service Manager so that your experience can be shared with the wider Team for reflection and learning.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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