"A lack of communication"

I recently attended an ENT scan and was informed at the scan that they were quite confident there were no issues and everything looked fine. I was quite surprised when I received a letter informing me of another appointment.

I phoned  the referral line and was told that they needed to discuss the results with me - which I found quite concerning. I asked if this could be changed to a telephone consultation instead, which was agreed to.

I then received a phone call on the day of my consultation advising me the phone call would take place at 11am. I waited anxiously for 45 minutes at 11am and no phone call. I called relentlessly and no one answered my call.

I decided to attend the hospital in person and was told by the receptionist that the consultant was not aware this had been changed to a phone consultation. The receptionist told me to wait until the consultant had finished with their patient.

I was finally seen by the consultant who apologised for the mix up- but went on to tell me everything was fine- and scan came back perfect. As much as I was relieved I felt I was put under unnecessary stress and feel this was a waste of NHS much needed resources. 

I appreciate the NHS do an amazingly job but feel there was a lack of communication in my situation.