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"The most painless and quick experience I've ever had"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

I was nervous due to previous experiences.

I am now on my 4th contraceptive implant, so I'm no stranger to the process.

In the past I have had issues (at other clinics outside of Staffordshire) where not enough anaesthetic was used or not even time was given for it to set in, resulting in an uncomfortable and sometimes painful experience.

This time I had an implant taken out of my left arm and a new one inserted into my right arm and it was the most pleasant and painless experience I've ever had.

The lady who did the procedure, and I feel awful for not remembering her name because she was an absolute asset to the NHS, made me feel so comfortable the whole time I was there (which was probably about 40 minutes in total!).

She was patient with me when anaesthetic took a little longer than usual and talked me through the whole process, taking time to explain the positioning of the implant and where it would be best to go given my upcoming unrelated arm surgery.

If only I could request this lady do all of my future contraceptive implants, because it was the most painless and quick experience I've ever had.

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Responses

Response from Mandy Thompson, Administrator, North Stafforshire & Stoke on Trent Sexual Health & HIV Service, MPFT 11 months ago
Mandy Thompson
Administrator, North Stafforshire & Stoke on Trent Sexual Health & HIV Service,
MPFT
Submitted on 19/08/2024 at 08:32
Published on Care Opinion at 08:32


Thank you for your lovely feedback, this means a great deal to us. I am pleased to hear that you felt supported, and staff were professional and friendly throughout your appointment journey. Our aim is to ensure patients have a positive experience and are put at ease during their time in clinic. I will pass this onto the Team.

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