"Very disappointed"

About: The Pulteney Practice The Pulteney Practice Bath BA2 4BY

Posted via nhs.uk 10 months ago

I booked a face to face appointment at least 3 weeks ago for Monday 8 at 3.30.When I got to the Surgery someone had cancelled it.Luckily I had proof on my phone re the appointment.I was offered a phone call but I need an examination as my husband died of stomach cancer 3 years age and I needed reassurance that the symptoms I have are nothing to worry about.Now I have to worry for another 3 weeks,which is the earliest I can be seen by a female doctor

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

The Pulteney Practice

Submitted on 20/08/2024 at 11:13

Published on nhs.uk at 11:13

I am so sorry to hear you had a negative experience at the practice.
I have looked into it, and cannot find a reason why your appointment was cancelled, or why it happened, so I apologise profusely for this.
Unfortunately, mistakes can happen from time to time, but we do our best to try and rectify them to the best of our ability.
Since this review was posted we have met in person in the surgery, and I found an alternative solution for you, for which you were very grateful.
Should you have any more issues, please feel free to contact me and I will be happy to help you at any time.
Kind Regards
Caroline Holloway
Reception Manager
The Pulteney Practice.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Very disappointed

"Very disappointed"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k