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Extremely poor practise

Story from nhs.uk

"Extremely poor practise "

About: Bradford Royal Infirmary

I have breathing issues

Can’t breath in properly

I has been here since last 5 hours sitting on benches but progress they have done so far ECG and blood test that’s it

I don’t know when someone will call me for treatment,especially when I can’t breathe no one care

It’s not busy today . All I can say it’s staff incompetence resulting poor treatment and bad reputation

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 10 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 28/08/2024 at 10:47
Published on Care Opinion at 10:47

Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

I am very sorry to hear of the issues you experienced on attendance at Accident & Emergency.

This is not the service we aim to provide.

I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into this for you.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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