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"Spinal Surgery - excellent care"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a relative),

My dad attended the QEUH for spinal decompression surgery in mid June 2024 after waiting over 3 years for the surgery whilst he had treatment for two types of cancer.   The surgery had been scheduled for September but he was offered a cancellation and the team assured him he would be up on his feet in time for a cruise with my mum in August.  For years my dad was in constant pain and his mobility and quality of life were greatly reduced, which was affecting his mood.  His surgery was performed by Mr Bhattathiri and  the nursing team could not have been any nicer to my dad or shown him better care.  Mr Bhattathiri took the time to come see my dad and speak with my mum and I before and after his surgery.  He was warm and friendly and his humour and time was appreciated at what had been a worrying time for my family.  The team had my dad up and walking and back home the day after his surgery.  My dad is no longer in the constant pain and his mobility has improved, although recovery and rehab will take time, and he was able to go on the cruise with my mum as the team promised.  I cannot thank Dr Bhattathiri and the team enough for their exceptional care and for giving my dad relief from constant pain and a quality of life back. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 8 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 23/08/2024 at 09:52
Published on Care Opinion at 09:52


picture of Kevin Torbet

Dear Teenyz

Thank you so much for sharing your father's story and for your kind words about the care he received at the Queen Elizabeth University Hospital. We are delighted to hear that the spinal decompression surgery performed by Mr Bhattathiri and the support provided by our nursing team had such a positive impact on your father's health and well being.

It is heartening to know that your father was able to recover well enough to enjoy his cruise with your mum. Providing timely and compassionate care is at the core of what we strive to achieve, and we are pleased that your father experienced this throughout his treatment.

Your feedback will be shared with Mr Bhattathiri and the entire team, who I'm sure will be touched to hear your kind words.

Thank you once again for taking the time to express your gratitude.

Kind regards

Kevin

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