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"A professional and reassuring experience"

About: Mater Hospital / Macular Unit

(as a service user),

Recently diagnosed with type 2 diabetes which lead me to having macular Injection and laser eye treatment under Mr Gupta and his team.

I wasn't looking forward to getting an injection into my eye and was feeling quite anxious but the reassurance and professionalism from all the staff I came in contact with very quickly put my fears at ease.

Every step of the treatment was explained to me and all my questions were answered, no matter how silly my questions.

The laser treatment carried out by Mr Gupta went smoothly and his relaxed but confident mannerism reassured me that I was in the best hands.

Only had my first injection and going for my 2nd next week but I've no anxiety about it and know it'll be a walk in the park.

Don't think there's anything they could do to make it a more professional and reassuring experience.

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Responses

Response from Wendy Dobbin, Assistant Service Manager, ENT, Burns & Plastics Services, Belfast Health and Social Care Trust 11 months ago
Wendy Dobbin
Assistant Service Manager, ENT, Burns & Plastics Services,
Belfast Health and Social Care Trust

Assistant Service Manager for ENT, Burns & Plastics Services

Submitted on 13/08/2024 at 15:43
Published on Care Opinion at 15:43


Dear DoqsRock

Thank you for your positive feedback regarding your recent visit to the Macular Clinic.

It is lovely to hear that you felt you were put at ease and found all of the team members reassuring. The staff will be delighted to receive your kind words. I will share your compliments with Mr Gupta and the rest of the Macular team.

Kind regards

Wendy Dobbin

Interim Assistant Service Manager Ophthalmology

BHSCT

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