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Excellent care from start to finish

Posted By coinwc49

"Excellent care from start to finish"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a service user),

I brought my nephew in today with rugby injury to the chest, he received excellent care from start to finish, even with the long wait. Nurse Anu was lovely, introduced herself and showed all the hospital values, she showed a high standard of care and is a shining star of the department, thank you so much.

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Responses

Response from Gavin Best, Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E, Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Gavin Best
Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/09/2024 at 16:26
Published on Care Opinion at 16:26

Dear coinwc49,

Thank you for your kind feedback, I am delighted to hear that your experience was positive despite needing to attend the ED. The staff work incredibly hard to deliver excellent patient care in what can sometimes be a challenging time. It is brilliant to hear that the care you received was of the highest standard and I will pass this onto the team.

Many Thanks

Gavin Best

Emergency Department

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