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"Sadly lacking"

About: Sittingbourne Memorial Hospital

Background info….. had knee replacement a year ago which is still causing major problems, been hospitalised at least 3 times & treatment(?) still ongoing. I have frequent falls at home due to knee locking & ‘giving way’. I live on my own.

Check in at reception, told at least 4 hour wait. Surprised, as only 3 other patients waiting, but ok. Triaged within 5 minutes, needed X-ray on hand & knee as had another fall at home. Triage nurse told me that she would take form round to X-ray as I was in such pain and mobility issues. Sat in waiting area for 1 hour 25mins before I realised nurse hadn’t given form in. Told it didn’t matter as clinicians would have realised and I wouldn’t have missed my slot.?

Up until I eventually saw a clinician I was not asked if I needed any pain relief, and no apology given for the unacceptable delay.

I understand if it was busy, but during my time in the unit I saw maybe a total of 5 patients seen. It was deserted by the time I left, not a single patient.

Not a good experience, will try very hard not to use them again, felt like I was an inconvenience to them.

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Responses

Response from Sittingbourne Memorial Hospital 9 months ago
Sittingbourne Memorial Hospital
Submitted on 01/10/2024 at 12:48
Published on nhs.uk at 12:48


Dear Loraine,

We are sorry that you had cause to complain regarding your experience at Sittingbourne Memorial Hospital.

We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so.

Best wishes,

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0800 030 4550

Email: kentchft.PALS@nhs.net

Website: www.kentcht.nhs.uk

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