"I cannot thank them enough their care was excellent"

Dear liberatordb73

Thank you so much for taking time to feedback about your recent pre-assessment over the telephone, followed by your procedure today. And how welcoming and professional the staff were towards you during your visit today. I think that due to this being an invasive procedure it helps to ease your anxiety when you get a chance to have that conversation with your nurse. And a little bit of laughter does everyone the world of good.

I will pass on your very kind words to the staff about the excellent care your received and how efficient everyone was. Even down to your much needed tea and toast. Wishing you a speedy recovery

Kindest regards

Ann Walker SCN

My name is Siobhan McIlroy, and I am the Head of Patient Experience. We welcome all feedback, so thank you for taking the time to post your story on Care Opinion. Your insights are incredibly valuable, and we sincerely appreciate your effort in helping us understand your experience better. Through feedback like yours, we can continue to improve and provide the highest quality care to all our patients, learning from what went well and what could have gone better.

Care Opinion is a fantastic platform that allows us to learn from various experiences and make meaningful changes where needed. Your story contributes to our ongoing improvement and helps other patients who might benefit from hearing about your journey.

I would love to hear more about your experience in greater detail. Please contact me directly if you wish to discuss your story further, and we can explore how we can use your insights for even wider learning and sharing across our services. You can email me at siobhan.mcilroy@nhs.scot and provide me with your contact details. Your voice truly matters, and we're here to listen.

Thank you again for sharing, Siobhan.