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Excellent care

Story from nhs.uk

"Excellent care"

About: York Hospital

Mum who has dementia and suffered a fall went through a&e there was a long wait however staff were so busy! They met checking in my mum offfering food and drink! Admitted to ward 24, fantastic ward from those providing general support, those delivering meals, staff assisting mum to eat and the nurses and Drs. Yes they are very busy but my mum was cared for and I cannot complain about anything in her 5week stay! Drs and nurses kept me up dated. Frustrated when mum was ready for dis charge with social services who were slow to do anything, lack of communication! Assessment done over the phone!!!!!!

On Mums last week she was moved to ward 29 again cannot fault the support, care and compassion given to her!

Thank You !!!!!!!!!!

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Responses

Response from York and Scarborough NHS Trust 10 months ago
York and Scarborough NHS Trust

Submitted on 04/09/2024 at 10:51
Published on Care Opinion at 10:51

Thank you for your comment. I am delighted to hear about the excellent care your mother received from the Emergency Department, Ward 24 and Ward 29 at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your mother received from the clinical and nursing teams involved in her care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

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