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Friendly, caring and reassuring

Posted By James8

"Friendly, caring and reassuring"

About: New Stobhill Hospital / Endoscopy Western General Hospital / Oncology

(as the patient),

I was diagnosed with bowel cancer at the end of May this year having had a colonoscopy a couple of weeks earlier. My treatment plan involved radiotherapy 5 days a week and chemo tablets taken twice daily also for 5 weeks.

Although living in the west of Scotland, I was advised that I could start treatment sooner if I  travelled to the Western in Edinburgh to have it done. My view was that the sooner I started, the sooner I'd be finished so at the start of July I started my daily commute to the Western in Edinburgh.  

I've now completed my treatment plan and await the next stage of the process (MRI in a couple of weeks time, and then hopefully an operation to remove the tumour about 4-6 weeks after that). 

I have to say that my experience so far has been a really positive one. From my early checks at Stobhill and the Royal in Glasgow, to the treatment in the Western in Edinburgh, the speed at which the process has been executed and the friendly, caring, and reassuring nature of every health care professional that I've encountered, without exception, has helped me retain a positive attitude throughout. 

I'm in 2 minds about singling out individuals for praise since anyone who's not mentioned might think they in some way fell short. This couldn't be further from the truth. I am grateful to every single health care worker but Carol in car park 6 and Rachael in the Radiography department deserve special mention - you're simply the best! ❤️

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Responses

Response from Zoe Starrett, Clinical Service Manager , Cancer Services @ Western General Hospital, NHS Lothian 9 months ago
Zoe Starrett
Clinical Service Manager , Cancer Services @ Western General Hospital,
NHS Lothian

Submitted on 12/08/2024 at 15:19
Published on Care Opinion at 15:33

Thank you so much for sharing your feedback with us via Care Opinion.

I am delighted that you have had a positive and prompt experience whilst receiving treatment with us at NHS Lothian as well as our colleagues in other Scottish Boards. I am pleased to read that the staff have had a positive impact on you both physically and mentally.

I will make sure both this feedback is shared with the other appropriate management teams.

Thank you again for sharing your experience with us - it is really appreciated.

Kind Regards, Zoe.

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 9 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/08/2024 at 10:16
Published on Care Opinion at 10:16

picture of Kevin Torbet

Dear James8

Thank you for sharing your story with us. We are truly grateful for your feedback and are pleased to hear that your experience has been a positive one during what we know is a challenging time.

It is encouraging to know that the speed and coordination of your care across multiple hospitals, from the New Stobhill Hospital to the Glasgow Royal Infirmary, have met your expectations. We understand how important it is to begin treatment as soon as possible, and we’re glad that you felt supported in making that choice, even with the daily commute.

Your kind words about the professionalism and compassion of our healthcare teams mean a great deal to us. We strive to provide not just the best possible medical care, but also to ensure that our patients feel cared for and reassured throughout their treatment.

We will be sure to pass on your special thanks to all the staff involved in your care who I'm sure will be touched to hear your kind words.

We wish you the very best in your upcoming MRI and surgery and hope for a smooth and successful recovery.

Thank you once again for your thoughtful words.

Kind regards

Kevin

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