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Friendly but efficient manner made the experience stress-fre...

Posted By Noyesey

"Friendly but efficient manner made the experience stress-free"

About: Glasgow Royal Infirmary / Nuclear medicine (diagnostics)

(as a service user),

I was referred by my GP for an X-Ray of my knee.

I presented at the main department, waited a maximum of 5 minutes before being called through to the changing cubicles.

The wait here was also minimal + I was then taken through by a pleasant Radiographer who quickly explained what would be happening.

All her instructions were clearly given + her friendly but efficient manner made the whole experience stress-free.

As an ex- NHS employee ,I am very aware of the constraints + criticism that staff endure so I felt it necessary to express my gratitude to the practitioner in question + also to voice ,  once again , my praise for our prestigious Health Service + also to thank all who work tirelessly + diligently to maintain these high standards. 

Thank you again.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/08/2024 at 10:20
Published on Care Opinion at 10:20

picture of Kevin Torbet

Dear Noyesey

Thank you so much for taking the time to share your positive experience with us on Care Opinion.

We are delighted to hear that your visit for a knee X-ray was smooth and stress free. It's wonderful that you were seen promptly and that the Radiographer's clear communication and friendly, efficient manner helped make your experience a positive one.

We greatly appreciate your kind words and your acknowledgment of the hard work and dedication of all NHS staff. Your gratitude will certainly be passed on to the Radiographer and the wider team, who will be pleased to know that their efforts have made a difference.

Thank you again for your praise and support of the NHS. We are committed to maintaining the high standards of care you experienced and wish you the very best in your ongoing health journey.

Kind regards

Kevin

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