Care Opinion

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Cannot thank them enough

Story from nhs.uk

"Cannot thank them enough "

About: Bradford Royal Infirmary

I got fast tracked to gynae women’s services M2 the appointment came quicker than expected and came when we were on our way to Cornwall. Gone too far to turn back and as the appointment was almost when we got there I rang to see if we could have a weeks holiday. The lady on the phone was so lovely no problem she said and made it later so instead of having 15 days we had 10, and came back the day before the appointment.

The care and concern on M2 was the same 100%. From the excellent lady consultant whom did the procedure So kind and caring to nurses whom talked me through it explained everything and gave excellent nursing care as being a retired nurse myself that is how nursing care should be. A not nice but an excellent experience due to all these people and for this I thank you greatly. I need further surgery but my fear and concerns have gone.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 10 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 28/08/2024 at 10:45
Published on Care Opinion at 10:45

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

It is great to hear that the staff you encountered were lovely and helpful.

I will share your feedback with all the team on M2, it will be appreciated that you found the lady consultant undertaking your procedure to be kind and caring, and the nurses to have given excellent care and fully explained everything.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Thank you for taking the time to post your feedback - if you would like your feedback to reach the members of staff you encountered please call or email the details to:

Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

I wish you well with your surgery and recovery.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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