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"Left with infection with no after care treatment…"

About: Marie Stopes International

Give me the medicine for abortion. 5 days later experienced infection symptoms: pain all over my muscles, back, throbbing headache, feeling faint. The aftercare treatment line for MSI choices, refused to help me said it was covid and said go your gp. Despite not having viral symptoms only infection. The lady from msi laughed at me sarcastically with no care, when I asked why I wasn’t being treated for infection after them giving me abprtion treatment. She told me she is a medical professional and laughed over and over when explaining I was suffering to do my daily activities or get gp support quick enough with infection symptoms. I know this was not correct, and now being treated with antibiotics for infection they left me nearly to die. They are quick enough to post tablets but not quick enough to provide any after care treatment. Be aware as this was very scary to go through and with no support from the helpline

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Responses

Response from Marie Stopes International 10 months ago
Marie Stopes International
Submitted on 16/08/2024 at 12:53
Published on nhs.uk at 12:54


Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our aftercare line support. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/.

If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services.

Thank you once again for getting in touch.

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