"This practice is a shambles"

I was diagnosed with mild COPD in March this year and have had no less than 9 excacerbations or flare ups since then, resulting in me having to take 9 lots of steroids and antibiotics, which i know is not good for me because of the long term effects, but despite trying to get proper advice from a doctor on this matter, I have just been fobbed off and ignored, having to wait at least 2 weeks for even a telephone appointment, during which I have just been told to keep taking the rescue medication packs. Recently, during my 9th flare up, I finally managed to speak to a locum doctor who actually seemed to care and she sent me for a sputum test and xray, after 5 months of me asking for help. She said she would get another doctor to give me a follow up telephone call a week later to plan a way forward and review my medication, which finally gave me hope of getting my problem sorted. However, this call was supposed to come yesterday but didn't. When I rang this morning to ask why, I was told it wasn't even on my notes and I would have to wait another 3 weeks for a face to face appointment. This news actually reduced me to tears of frustration as I feel I am going around in circles. I have every admiration for NHS workers but this surgery gives them a bad name. In short, I have been ill since March and now, in August, I am still waiing for someone at Queens to help me sort the problem out. If, as I suspect, the practice will respond to this review with their usual response of 'please contact the practice manager to discuss this further' I can tell you now I will not be doing this as, every time I ring the surgery , I have to wait at least half an hour to even get through to someone. Also, you can never get to see the same doctor twice and always have to wait at least 2 weeks for an appointment and, because of this, I have had to repeat my history of illness over and over again. I feel neglected, ignored and very worried about my prognosis and really am at a loss of what to do next. I would urge anyone who is thinking of joining this surgery to think again.