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"Wow... Elective Care Centre"

About: Royal Bolton Hospital

My 81 year old mum has just had her second shoulder replacement surgery at Bolton Hospital within 12 months. The first was in the main hospital and was a great experience and yesterday she had her second in the fantastic new Elective Care Centre.

The new facility is outstanding and a credit to Bolton Hospital. Modern, impeccably clean and with the warm, friendly, caring and professional staff.

Her highly skilled and extremely pleasant consultant orthopaedic surgeon and her amazing team were once again fantastic. They gave mum the reassurance we all need before surgery, made mum feel safe and extremely well cared and had a few jokes along the way. The reception welcome was very warm and efficent and the nursing team went above and beyond to care for mum, make her comfortable and ensure she received the very best care.

A huge thank you to you all, you are all amazing and we are so very very grateful.

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Responses

Response from Royal Bolton Hospital 8 months ago
Royal Bolton Hospital
Submitted on 08/08/2024 at 16:37
Published on nhs.uk at 16:37


Dear Carer

Thank you for taking the time to share your experience of our Elective Care Centre with us. I was pleased that your mum was well cared for by our staff.

I will share your comments with the teams involved who I am sure will be delighted to receive them.

I do hope you that your mum makes a speedy recovery.

With best wishes

Tracy Joynson, Patient Experience Manager

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