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All in all it was a very pleasant experience

Posted By fornaxhn69

"All in all it was a very pleasant experience"

About: Lagan Valley Hospital / Lisburn Phlebotomy Hub

(as a service user),

My dad was in recently for a blood check. Upon entering we were met by a lady called Caroline she was both helpful and professional 

All in all it was a very pleasant experience and am delighted with its location 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 11 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 12/08/2024 at 16:22
Published on Care Opinion at 16:22

picture of Conor Campbell

Dear fornaxhn69

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Lisburn Phlebotomy Hub.

It is great to learn that your experience has been of the standard that we aspire to.

It is so important to be looked after with understanding, expertise and compassion and the team at Lisburn Phlebotomy Hub is a shining example of putting this into practice for you.

Your positive feedback has been shared to Caroline and the team who are glad to know that their service has worked so well for you.

I wish only the best for you going forward.

Conor

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