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respect, patience and care

Story from nhs.uk

"respect, patience and care"

About: Queen Elizabeth Hospital Birmingham

I woke up in ICU following a brief stay on a renal ward. Obviously disoriented and scared. The team were amazing, they'd looked after my husband and friend during my "extended nap". In 2 weeks I witnessed the NHS (including agency staff) at their best. They fully deserved the pay increase they were fighting for.

If its hard to thank a single person for saving your life it's almost impossible to thank an extensive team of carers, Drs, registrars, nurses etc.

Utterly humbled.

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Responses

Response from Queen Elizabeth Hospital Birmingham 10 months ago
Queen Elizabeth Hospital Birmingham

Submitted on 22/08/2024 at 15:34
Published on nhs.uk at 15:34

Dear Heather

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in Critical Care and that they also looked after your husband and friend.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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