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Kind Compassionate Approach

Posted By StM18a

"Kind Compassionate Approach"

About: Outpatients / Surgical assessment unit

(as a relative),

I attended a surgical outpatients appointment this morning at Bernish house in Daisy hill Hospital with my husband and wanted to compliment the kind compassionate approach of Mr. Mahmood. He took the time to explain scan results and next steps in an easy to understand manner. We felt cared for and were not rushed in any way. 

The environment is very pleasant and the waiting area full of  noticeboards with lots of very useful health promotion information presented in an eye catching way. All of the staff we encountered on our visit were friendly and helpful. 
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Responses

Response from Marilyn Mulligan, Outpatient Manager, Outpatient department, Daisy Hill Hospital and Banbridge Polyclinic., Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 10 months ago
Marilyn Mulligan
Outpatient Manager, Outpatient department, Daisy Hill Hospital and Banbridge Polyclinic., Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

I manage the Outpatient department in Daisy hill hospital and Banbridge poly clinic.

Submitted on 20/08/2024 at 11:43
Published on Care Opinion at 11:43

Thank you very much for taking the time to comment on your experience. I will share your comments with the whole team. I am glad to know that you found the noticeboards useful. It helps us to know that while in our care, you and your husband felt safe and secure. We work hard to make sure that everyone who visits our department has as positive an experience as possible.

Kind regards,

Sr. Marilyn Mulligan

Outpatient Manager

Daisy Hill Hospital

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