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"Absolutely disgusting "

About: Scunthorpe General Hospital

This past year or so I have been in and out of a+e with Crohn’s disease and gallstones the first couple times I went with extreme pain they was very helpful did everything they needed to then after a while every time I came to a+e I was screaming in pain because they never did anything about my problems not even referring me else were they was shutting the door to keep my quite, shouting at me because I’m “over reacting” I don’t need help it’s just stress causing it, I can’t have these problems at a young age (16) they kept me in a room for 4 days no pain medication no tests no one checking on me I passed out multiple times and the nurses just looked at me, it then took them a year to do my surgery to take my gallbladder out even though I got told I will be in around July 2023 it all started in January 2023 I had my surgery end of January 2024, I had a lot of complications and ended up in a+e a couple days after my surgery and I was ignored once again they put me in fit to sit while it was screaming and throwing up, one of the doctors came to see me and she said she isn’t going to do anything to help me because it’s just stress and I am drug seeking after a while and I told her I’m reporting her she threw her clip board at me and ripped the curtain open and stormed off shouting at me, my mum came out to speak to them and say it’s absolutely disgusting how she treated me, she then came back and gave me medication and got me the scans I needed, it’s been 1year and 8 months since this started I am finally on the right medication to help me, but I still have flares and if I go to a+e I still get ignored I am screaming in pain and every single person in there before me and after me gets seen I don’t even go to triage I am just left there, now even if I’m in extreme pain or have any other problems I stay home and try control the pain cause I feel my family help me more than the hospital do or I go to hull or Grimsby it’s my only other option, I do not recommend Scunthorpe general hospital at all and never will if I get treated like this who else does no one deserves to be treated like that and I would hate to see someone else to go through what I went through.

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Responses

Response from Simon Treacher, Lead Nurse Patient Experience, Chief Nurses Office, Northern Lincolnshire and Goole NHS Foundation Trust 10 months ago
Simon Treacher
Lead Nurse Patient Experience, Chief Nurses Office,
Northern Lincolnshire and Goole NHS Foundation Trust

Lead Nurse - Patient Experience

Submitted on 08/08/2024 at 16:55
Published on Care Opinion at 16:55


Good Afternoon,

We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised.

To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Kind regards

Simon Treacher

Lead Nurse Patient Experience

Northern Lincolnshire and Goole NHS Foundation Trust

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