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"Experience of trip to A&E was horrifying "

About: Salford Royal

After a 14 hour wait, very little communication and like being in a third world country, my partner and I left. The scenes we witnessed overnight whilst waiting in the A&E department, were not only shocking, but horrifying and terrifying at the same time. The amount of criminals coming through the doors and being given priority/special treatment was a disgrace to humanity. Frail & frightened old people who’d been sat on their own for outrageous amounts of time, witnessing such disorder and disrespect was truly disgraceful. My partner and I have been dumbfounded since leaving the hospital, we are in complete shock about what we witnessed and what we were put through and yet still didn’t get the treatment I so desperately needed. This country and our NHS and police system needs some serious looking at. One of the worst experiences of my life and my partner is terrified to go back. The governing bodies should be ashamed.

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Responses

Response from Salford Royal 9 months ago
Salford Royal
Submitted on 07/08/2024 at 11:36
Published on nhs.uk at 11:36


Dear S Handsley

We were sorry to hear of you and your partners experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time.

Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury.

Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this.

In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better.

Kind regards

The Patient Experience Team

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