"Going downhill rapidly"

Sea Mills Surgery was an exceptional GP surgery, easy to get appointments, very good doctors, excellent support staff.

They recently joined Mendip Vale partnership and have spiralled into a practice which is unrecognisable.

It is next to impossible to get appointments, they won't do anything without an econsult form but on numerous occasions my forms have been completely ignored, not too mention they are horrendous to complete.

They give appointments but don't log them in the system so you turn up only to have to make yet another appointment for a week or more.

They have recently migrated their systems and in doing so completely wiped their servers so that all appointments made before the migration disappeared meaning they had multiple people turning up for the same appointments. It also meant that the NHS app no longer connects to my GP record so I can't check test results or order repeat prescriptions. I know from managing migrations in the past (incl for the NHS) that there were multiple things not put in place to make this smoother not only for their staff but also the patients.

It's such a shame to see a surgery who were so good become a complete and utter shambles.