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"The service I received was second to none"

About: Altnagelvin Area Hospital / Ear, Nose & Throat

(as the patient),

I would like to share my 5* experience recently at the ENT department.  The service I received from the whole department was second to none.

From the Audiologist who spotted my problem, to the Doctor who slotted me into his already fully booked clinic, and to the Nursing staff, Debbie and auxiliary Mickey all for their support and kind words when they knew I was already anxious about what was to come. 

I would also like to mention the ENT secretary Majella who went above and beyond to secure me the slots needed to carry out my procedures, and finally the Doctors who performed the procedures for their patience, understanding and reassurance,  That was very much appreciated.

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Responses

Response from Emma Semple, Staff Nurse Outpatients Altnagelvin, Acute, WHSCT 11 months ago
Emma Semple
Staff Nurse Outpatients Altnagelvin, Acute,
WHSCT
Submitted on 19/08/2024 at 16:59
Published on Care Opinion at 16:59


Good afternoon uniformqx47,

My name is Emma, I am the acting Deputy Sister in OPD.

I am very grateful that you have taken the time to let us know of your positive experience. It is very nice when it is acknowledged that we are doing well.

I will be sure to let Debbie, Micky and the other staff involved know of your high praise.

I am so glad that you had a successful appointment and I hope in the future you will now be less anxious when visiting the hospital.

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