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"Domiciliary care service"

About: Physical Disability Services / Community Team – Craigavon and Banbridge

(as a service user),

I have carers double four times a day from March 2021. Words can’t express how thankful I am to this team for all the care that is given to me each day from every single carer. They show so much compassion, dignity, respect empathy and they go beyond always to help me in ways I wish they knew. To being with me on my bad days and listening to my cry to encouragement on days I just want to lay in bed to making me giggle and laugh before they leave. They have me washed and sort food out to eat. even when I don’t feel hungry on certain days they prep something and cover it if I changed my mind just encase to the next call they know me so well I end up eating what is prepared. Every single one of them are unique, special and are so caring to me. Thank you also to Katrina the supervisor for my area. She has always been accommodating after my hospital admissions and il forever be grateful to her and the carers for all they do. Obviously there are so many names but to you all THANK YOU. I wouldn’t be able to have a quality of life without you and your hard work. Especially knowing how busy it is you all make me feel respected and comfortable.

Thank you always

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Responses

Response from Louise McVeigh, Manager Physical Disability Team, Mental Health and Disability Directorate, Southern Health and Social Care Trust 9 months ago
Louise McVeigh
Manager Physical Disability Team, Mental Health and Disability Directorate,
Southern Health and Social Care Trust
Submitted on 07/08/2024 at 12:30
Published on Care Opinion at 12:44


Thank you so much for your very kind words. The main focus on our job is to try make sure that peoples' needs are met and that they feel comfortable in their own home. I am so pleased that you have had such a good experience and that your quality of life has improved.

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