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Excellent Paramedics

Posted By leopardsf66

"Excellent Paramedics"

About: New Cross Hospital / Trauma and orthopaedics West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

We recently had to call an ambulance out for myself after an ongoing problem with a slipped disc left me incapacitated and unable to move freely. Two wonderful paramedics named Amy and Nathan arrived promptly. The care they gave was outstanding. They put me at ease and even managed to make me laugh through my tears of pain. They didn’t make me feel rushed to get into the ambulance and kept my spirits up the whole way to the hospital. I couldn’t have asked for better care. They made me feel like they were taking my pain seriously.

My partner is autistic and can sometimes struggle in these situations, getting upset if he feels my pain is not being taken seriously, but they had him feeling at ease and happy with the care I was receiving. When we left the ambulance, we accidentally left my walking stick in there, but Amy found me later once I had been admitted to a bed and returned it to me. 

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Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 14 months ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust

Submitted on 09/08/2024 at 12:50
Published on Care Opinion at 12:50

Thank you very much for taking the time to post comments regarding your recent patient experience.

I have forwarded your comment directly to West Midlands Ambulance Service for their information.

Kindest regards

Alison Dowling

Associate Director of Patient Relations

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Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 14 months ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust

Submitted on 09/08/2024 at 15:11
Published on Care Opinion at 15:11

Good afternoon,

In order for us to trace the paramedics and where they are based are you able to email the detail to the following email address compliments@wmas.nhs.uk quoting No - 20290

We will need the address/location the paramedics attended to, the date of the incident and the patients name?

Once the information is provided, I can trace who the crew were. We will then pass on your compliment to them along with a letter of commendation from our Chief Executive Officer, Anthony Marsh.

A copy of the compliment will also be placed on their personal files

Kind Regards

Emma Churchman

West Midlands Ambulance Service NHS Trust

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Response from Marie Capper, Regional Head of Patient Experience, West Midlands Ambulance Service 14 months ago
Marie Capper
Regional Head of Patient Experience,
West Midlands Ambulance Service

Submitted on 13/08/2024 at 08:38
Published on Care Opinion at 08:38

Dear Leopardsf66,

Thankyou for taking the time to post this feedback and I do wish you a speedy recovery.

As mentioned above please contact compliments@wmas.nhs.uk when convenient or our Patient Experience Team on telephone number 0300 303 0996

regards

Marie Capper

Head of Patient Experience

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