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Care from start to finish was outstanding

Posted By petecva

"Care from start to finish was outstanding"

About: Victoria Hospital / Urology

(as the patient),

I was admitted to Ward 54 on a Monday after a gall bladder infection and stayed until discharge on the Thursday. The care I was given from start to finish by all the staff was outstanding. Despite being clearly very busy the attention, friendliness, and care given by the individual nursing staff exemplified all that's great in the NHS. Well done Ward 54 staff.

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Responses

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 10 months ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 08/08/2024 at 07:07
Published on Care Opinion at 07:07

Dear petecva,

My name is Pauline Hope and I am the Clinical Nurse Manager for Ward 54. Thank you for sharing your story on care opinion. It is lovely to read your feedback and I will ensure all the staff are informed, they will be delighted.

I hope you are recovering well at home.

Kind regards

Pauline

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Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 9 months ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 14/08/2024 at 11:09
Published on Care Opinion at 11:09

picture of Susan Sung

Dear petecva,

My name is Susan and I am the Senior Charge Nurse for Ward 54.

Many thanks for taking the time to provide such a lovely feedback for the Ward 54 team on Care Opinion.

We are delighted to hear that the care you experienced was outstanding.

I am glad that you found the staff approachable; friendly and attentive and that they were still able to deliver this level of care during busy times.

I will share this lovely feedback and display this on our Care Opinion board to ensure the Team are fully aware of your appreciation.

Take care and thank you again.

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