"No response to econsult"

About: James Wigg Practice James Wigg Practice London NW5 2BX https://jameswigg.co.uk/

Posted via nhs.uk 9 months ago

On behalf of my mum I raised 3 e consults in last 10 days.
Did so because she can't use the phone after having a stroke.
We waited the required time.
Then sent prompts when no response.
So how come other patients get these instant responses and my disabled mum doesn't?

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James Wigg Practice

Submitted on 14/08/2024 at 15:03

Published on nhs.uk at 15:03

Dear Mitch,
We're sorry for the delay your mum experienced. This isn't the level of service we aim to provide. Please reach out directly at jw.communications@nhs.net, and we'll make sure her needs are addressed immediately. Thank you for your understanding.
Kind regards,
James Wigg Management

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